Unpaid COD
A cash on delivery order is binding, just like any other order. Once your order has been submitted and shipped out, a purchase contract is concluded.
If you know that you will not be able to collect your parcel within the collection period, please contact us as soon as possible at info@kpopstore.cz and include your order number. Where possible, we will try to help you extend the collection period.
If you simply do not collect your parcels, this does not automatically constitute withdrawal from the purchase contract. Leaving a parcel at a collection point, failing to accept delivery or allowing it to be returned to us without notifying us does not itself constitute withdrawal from the contract.
WHY DO WE TAKE UNCOLLECTED PARCELS SERIOUSLY?
Every order requires time and work. We need to locate the products in our warehouse, check them, pack them securely and hand the parcel over to the carrier.
If a cash on delivery parcel is returned to us as uncollected, we incur costs not only for sending the parcel to you, but also for return shipping, cash on delivery fees and other costs associated with sending and returning the parcel.
For a smaller online store, a larger number of uncollected orders can have a significant impact on operating costs. We therefore ask that you only place a cash on delivery order if you genuinely intend to collect it.
WHAT HAPPENS IF YOU DO NOT COLLECT YOUR COD PARCEL?
Once the collection period expires, the carrier will return the uncollected parcel to our warehouse.
We will contact you regarding the next steps and the payment of costs incurred in connection with the uncollected parcel.
If you have previously failed to collect a cash on delivery parcel, we may refuse to dispatch another order using cash on delivery. Payment in advance will be required.
COSTS ASSOCIATED WITH AN UNCOLLECTED PARCEL
If you fail to collect a cash on delivery parcel without contacting us beforehand, we may incur costs including shipping to the customer, return shipping, cash on delivery fees and other costs directly associated with sending and returning the parcel.
In such cases, we may contact you to request reimbursement of the costs actually incurred in connection with the uncollected order.
RECOVERY OF OUTSTANDING COSTS
We always try to resolve the situation directly with the customer first.
However, if a legitimate claim arising in connection with an uncollected parcel remains unpaid after a payment request, we reserve the right to recover the outstanding amount, including through a debt collection service or by pursuing the claim through legal proceedings.
KNOW YOU WILL NOT BE ABLE TO COLLECT YOUR PARCEL?
Please do not simply leave it uncollected. Contact us as soon as possible at info@kpopstore.cz and include your order number.
If the parcel is still at the collection point and the carrier allows it, we can try to extend the collection period for you.
Contact us at info@kpopstore.cz and include your order number.