F&Q

If all products in your order are in stock, we usually dispatch your order within 1–3 business days.

If your order contains a pre-order item or a product with a later restocking date, the entire order will be shipped once all items are in stock. Please therefore follow the latest estimated restocking date shown for the products in your order.

We ship orders once all products included in the order are in stock.

For example, if you order an in-stock product together with an item marked “Delivery within 2–6 weeks”, the entire order will be shipped once that item has arrived at our warehouse.

The product is currently not in stock at our warehouse, but it is either available from our supplier or already on its way to us.

The stated time frame is the estimated period in which we expect the product to arrive at our warehouse. Once it arrives and all items in your order are in stock, your order will be shipped.

For sold-out products, we recommend using the Watch availability feature directly on the product page.

Once the product is restocked, you will automatically receive an e-mail notification. This feature also helps us see which sold-out products are in the highest demand.

If you need to change or cancel your order, please contact us as soon as possible at info@kpopstore.cz and include your order number in the message.

If your order has already been packed or handed over to the carrier, changes or cancellation may no longer be possible.

If your order has not yet been shipped, please contact us as soon as possible at info@kpopstore.cz. Include your order number and the new delivery address.

Once the parcel has been handed over to the carrier, we cannot guarantee that the address can still be changed.

A pre-order allows you to order a new product before its release or before it arrives at our warehouse.

Once the product arrives at our warehouse, pre-orders are processed as a priority. Some albums may also include special pre-order benefits.

Details of exactly what is included with each product can always be found in its product description.

Standard pre-orders are usually expected to arrive at our warehouse within 7–14 business days after the product's release in South Korea.

Products that include a special POB from a specific Korean store, such as FANS Shop or Apple Music, may take approximately 7–21 business days, as the production and distribution of these benefits can take longer.

You can always find the estimated restocking date directly on the product page.

The entire order is shipped together once all ordered products are in stock.

If your order contains several pre-orders with different release dates, please follow the latest estimated restocking date.

If an album is sold as a random version and you have a preference for a specific version, you can add your preference to the order note.

However, suppliers often send individual versions to us at random, so we cannot guarantee that your preference will be fulfilled. If our available stock allows it, we will always do our best to accommodate your request.

If you forgot to include your preference, you can e-mail us at info@kpopstore.cz with your order number before the order has been shipped.

Yes. All albums and official merchandise in our store come from official manufacturers and distributors.

Yes. All albums are sold new and in their original sealed packaging unless stated otherwise on the product page.

Unfortunately not. Albums arrive to us already sealed in their original packaging, so we cannot see or influence which random photocards are included inside a particular album.

If a product is listed as Random ver., you will receive one random album version from the available versions.

If you prefer a specific version, you can mention it in the order note. If our stock allows it, we will do our best to accommodate your preference, but we cannot guarantee a specific version.

If you order multiple copies of an album sold as Random ver., we always try to send different versions whenever they are available.

However, suppliers may send album versions to us at random, so we cannot always guarantee that all copies will be different.

POB (Pre-Order Benefit) is a special pre-order bonus, most commonly a photocard, provided by a specific Korean store or distributor.

The same album may therefore be available with a FANS Shop POB, Soundwave POB, Apple Music POB and so on. Different stores may offer their own exclusive photocard designs.

If a POB is included with a product, this information will be clearly stated in the product name or description.

Unfortunately not. POB photocards are supplied to us at random and choosing a specific member is not possible.

Once your order has been handed over to the carrier, you will receive an e-mail confirming that it has been shipped together with tracking information.

You can also check the current status of your order by logging into your customer account.

You will receive tracking information by e-mail once the parcel has been handed over to the carrier.

Your tracking number and order status can also be found in your customer account.

If a Cash on Delivery parcel is not collected within the carrier's storage period, it will be returned to us.

Shipping an order results in costs associated with transport and packaging. You can find more information about the procedure for uncollected parcels on our Uncollected Cash on Delivery Orders page.

We ship orders to most European countries.

You can find the current list of available countries, shipping methods and delivery prices on our Shipping & Payment page.

If there is an issue with your order, please contact us at info@kpopstore.cz. Include your order number, a description of the issue and photos of the product and its packaging.

We will resolve the situation with you as quickly as possible.

K-pop albums and merchandise travel to us from South Korea, and minor cosmetic imperfections may occasionally occur on the outer packaging during manufacturing or international transport.

If your product arrived damaged, please contact us at info@kpopstore.cz and include photos of the product, the damage and the shipping packaging. Each case will be assessed individually according to the nature and extent of the damage.

If an album has been removed from its original sealed packaging, it cannot be returned under the 14-day right of withdrawal.

For albums containing a CD, the product is considered an audio recording supplied on a tangible medium. Under Section 1837 of the Czech Civil Code, the right of withdrawal no longer applies once the sealed packaging has been opened.

If the album remains unopened and in its original sealed packaging, you may withdraw from the purchase under the conditions stated in our Terms and Conditions.

This limitation does not affect your right to make a claim regarding defective goods.

If a newly opened album is missing an item that should have been included according to the official album specifications, please contact us at info@kpopstore.cz.

Include your order number and photos of the product and all contents that you received inside the album.

Unfortunately, random photocards and other random inclusions cannot be exchanged for a different member. Albums arrive to us already sealed in their original packaging, so we have no way of knowing which random photocards are inside before the album is opened.

The contents and format of individual versions vary depending on the album, but you may commonly come across the following types:

STANDARD / PHOTOBOOK
A classic and usually larger album version. It typically includes a CD, photobook, photocard and additional inclusions such as stickers, posters or postcards.

DIGIPACK / JEWEL CASE / COMPACT
A smaller and simpler album version. It usually includes a CD, booklet and photocard. Some releases have separate versions for individual group members.

PLATFORM / WEVERSE / NEMO / POCA
A smaller album version that usually does not include a traditional CD. The music is accessed digitally using a QR code, NFC or the relevant app. These versions often include photocards and other smaller inclusions.

LP / VINYL
An album released on a vinyl record. Some vinyl editions may also include a photobook, photocards, poster or other inclusions.

The exact contents vary with every album, so we always recommend checking the contents list in the description of the specific product.